Privacy policy of FrillUp KLG

1         The Security of user data is paramount

FrillUp KLG respects the privacy of all users of the website or online store (hereinafter referred to as "the customer" or "the customers"). This privacy policy forms the basis for the processing of personal data and provides information about what kind of user data of customers are collected by FrillUp KLG, how FrillUp KLG uses these data and what rights the customers are entitled to. FrillUp KLG complies with the applicable data protection laws and processes the personal data only for the purposes for which the data was transmitted.

This privacy policy will be adapted, supplemented or changed from time to time. With each new call or visit to the website, the current, retrievable version applies.

If there are any contradictions between this data protection declaration and the otherwise applicable contractual or business conditions of FrillUp KLG, the provisions of this data protection declaration take precedence.

2         Type and purpose of the data collected

The term "personal data" or "personal information" for the purposes of this Privacy Policy includes information that can be used to personally identify customers.

The processing of personal data means any handling of personal data, such as the collection, use, storage, disclosure, transmission or deletion of the data.

FrillUp KLG collects personal data automatically when the customer interacts with the website or uses the online store. On the other hand, personal data is collected automatically or manually, which a customer makes available (e.g. by contacting us, creating a user profile or customer account).

2.1        Data that is collected automatically

When visiting the website of FrillUp KLG, statistical visitor data is automatically collected about which parts of the website does the customer visit. Whenever a website is called up, the web server automatically saves a so-called server log file, which contains e.g. the name of the requested file, the customer's IP address, date and time of the call, the browser used, operating system, amount of data transferred and the requesting provider (access data) and documents the call. In this context, it is sometimes necessary to use so-called cookies (see section 4 below).  

These access data are evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer.

2.2        Data, when interacting with FrillUp KLG, for the contract processing, contacting and opening a customer account

FrillUp KLG does not automatically collect personal data of customers, such as name, address, telephone number or e-mail address.

On the other hand, personal data of customers is collected when a customer voluntarily provides this information in the context of an order or when contacting FrillUp KLG (e.g. via contact form or E-mail). Obligatory fields are marked as such, since FrillUp KLG in these cases, the data is absolutely necessary for the contract execution, and/or for the treatment of the establishment of contact and without their indication, the order and/or the establishment of contact cannot be dispatched. Which data is collected can be seen from the respective input forms.

If a customer decides to open a customer account, FrillUp KLG uses the personal data for the purpose of opening a customer account. The mandatory data requested during registration must be provided in full; otherwise, FrillUp KLG may refuse registration. FrillUp KLG uses the collected personal data only for the purpose of using the online store or the respective offer or service for which the customer has registered. In addition, FrillUp KLG can use the customer's e-mail address to inform the customer about important changes, for example, in the scope of the offer, or in case of technically necessary changes.

After complete processing of the contract or after deletion of the customer account, the customer's data will be restricted for further processing and will be deleted after the expiration of the tax and commercial law retention periods, unless the customer has expressly consented to further use of the data or FrillUp KLG reserves the right to use the data in a way that goes beyond that which is legally permitted. The deletion of the customer account is possible at any time and can be done either by sending a message to the contact details given below (see section 9 below) or by using a function in the customer account provided for this purpose.

3         Legal basis for the collection and processing of personal data

The legal basis for the collection and processing of the customer's personal data depends in each individual case on the respective purpose of the data processing. The following are eligible by name:

  • The protection of the legitimate interests of FrillUp KLG, provided that the interests of the customer or basic rights or fundamental freedoms are not unreasonably impaired;

  • The conclusion or fulfilment of a contract; or

  • Consent of the customer at the time of collection of personal data. The customer can revoke his consent at any time. For this purpose, the customer can send a corresponding message to the contact details described below. The legality of the data processing already carried out remains unaffected by the revocation.

4         Use of cookies and use of data

4.1        Cookies

In order to continuously improve the web presence for customers, FrillUp KLG can use cookies. Cookies are small pieces of software information that are stored by web browsers (e.g. Google Chrome, Internet Explorer or Mozilla Firefox) on the customer's computer hard drive to facilitate the use of the website (e.g. language selection, shopping cart, etc.).

Some of the cookies used by FrillUp KLG are deleted after the end of the browser session, i.e. after closing the web browser (so-called session cookies). Other cookies remain on the end device and enable FrillUp KLG to recognize the customer's web browser on the next visit (so-called persistent cookies). The duration of the storage can be taken from the overview in the cookie settings of the web browser.

Most web browsers automatically accept such cookies, however, web browsers can be configured so that they do not accept or store cookies. If cookies are deactivated, however, the functionality of the website may be limited. Please refer to the user manual or help function of the web browser for details.

4.2        Use of data

The anonymized data, which is recorded by cookies when the FrillUp KLG website is called up, can be used for web analysis purposes, for optimizing the website and for measuring performance. FrillUp KLG may use third party providers for this purpose, some of whom have their own data protection regulations, over which FrillUp KLG has no influence.

FrillUp KLG uses functions of the following web analysis services:

Squarespace

Provider is Squarespace Ireland Ltd, Le Pole House, Ship Street Great, Dublin 8, Ireland.

Squarespace is the platform used to sell the products online. Some of the information generated by cookies can be transferred to Squarespace ad stored there. Further information can be found in Squarespace’s privacy police at https://www.squarespace.com/privacy.

 

Google Analytics     
Provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google evaluates the use of the website in order to compile reports on the website activities and to provide further services related to the use of the website and the internet to FrillUp KLG. The IP address transmitted by the customer's web browser within the scope of Google Analytics is not merged with other Google data.

The information generated by cookies about the use of the website is usually transferred to a Google server in the USA and stored there. Google observes the data protection regulations of the "Swiss-U.S. Privacy Shield" agreement and has registered with the US Department of Commerce for the "Swiss-U.S. Privacy Shield" (information on the Swiss-U.S. Privacy Shield can be found at https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs).

Further information can be found in Google's privacy policy at https://support.google.com/analytics/answer/6004245?hl=de.

Google AdWords and Google Conversion-Tracking       
Provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

In the context of Google AdWords FrillUp KLG uses the so-called conversion tracking. When the customer clicks on an ad placed by Google, a cookie is set for conversion tracking. These cookies lose their validity after 30 days at the latest and do not serve to identify the customer. If the customer visits sites from FrillUp KLG and the cookie has not expired, Google and FrillUp KLG can recognize that the customer clicked on the ad and was redirected to that page.

Google will tell FrillUp KLG about the total number of users who clicked on the ad and were redirected to a website with a conversion tracking tag. However, FrillUp KLG does not receive any information that can be used to personally identify the customer.

For more information, please see Google's privacy policy at https://www.google.de/policies/privacy/.

Google Maps
Provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

FrillUp KLG uses Google Maps for the visual representation of geographical information. When using Google Maps, Google transmits or processes data on the use of the Maps functions by website visitors, which may include in particular the IP address and location data. FrillUp KLG has no influence on this data processing.

As far as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the "Swiss-U.S. Privacy Shield".

In order to deactivate the Google Maps service and thus prevent the transfer of data to Google, a customer must deactivate the Java Script function in the web browser. In this case, Google Maps cannot be used or can only be used to a limited extent.

Further information can be found in the Google privacy policy at https://www.google.com/intl/de_de/help/terms_maps/.

4.3        Social-Media Content

FrillUp KLG can use social media plugins from social networks such as Facebook, Instagram or Twitter on the website.

When the customer calls up a website that contains such a plugin, the web browser establishes a direct connection to the servers of the respective social network. The content of the plugin is transmitted directly to the web browser by the respective provider and integrated into the page. Through the integration of the plugins, the providers receive the information that the customer's web browser has called up the corresponding website from FrillUp KLG, even if the customer does not have a profile with the corresponding social network or is not logged in at the moment. This information (including the IP address) is transmitted by the customer's web browser directly to a server of the respective provider (possibly in the USA) and stored there. If the customer is logged in to one of the services, the social network providers can directly assign the visit to the FrillUp KLG website to the profile in the respective social network. If the customer interacts with the plug-ins, for example by pressing the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published in the social network and displayed to the customer's contacts.

These social network platforms have their own privacy policies, which FrillUp KLG has no influence on.

The purpose and scope of data collection and the further processing and use of data by the providers on their sites, as well as a contact option and the relevant rights of customers and setting options for privacy protection can be found in the providers' data protection notices:

https://www.facebook.com/policy.php

https://twitter.com/de/privacy

https://help.instagram.com/155833707900388

If the customer does not want any of these plugins to be loaded, it is recommended to log out of the corresponding social networks. In addition, various web browsers can be set up or supplemented with add-ons (e.g. Facebook blocker) so that the social media plug-ins are not loaded.

5         Newsletter

If the customer would like to receive a newsletter offered by FrillUp KLG, FrillUp KLG requires an e-mail address of the customer and other information which allows the verification that the customer is the owner of the given e-mail address and agrees to receive the newsletter (so-called "double-opt-in" procedure). If the customer wishes to register for a newsletter as a registered customer, he/she can give his/her consent at the time of registration or later by using the registration function in the customer account.

With the newsletter, the customer regularly receives recommendations and offers that may interest him/her. For this purpose, FrillUp KLG collects and processes personal data concerning the customer's usage behavior on the website, the orders placed with FrillUp KLG and how the customer uses the newsletter (e.g. whether the newsletter is opened or which web URL links are clicked on). FrillUp KLG can evaluate this data for statistical purposes in order to better adjust the content of the newsletter to the interests of the customers. 

The processing of the personal data entered in the newsletter registration form is based on the consent of the customer, which the customer can revoke at any time for the future. The revocation can be done either by clicking on the "Unsubscribe" link in the newsletter, by sending a written message to FrillUp KLG at the address below or by unsubscribing from the customer account. FrillUp KLG uses the collected personal data for the content design and dispatch of the newsletter. There is no transfer to third parties for own (advertising) purposes.

FrillUp KLG stores the personal data provided by the customer for the purpose of the newsletter subscription until the customer unsubscribes from the newsletter. 

6         Passing on your data

FrillUp KLG will not disclose the personal data of customers to third parties. Excluded from this is, if the customer has agreed to the passing on of the data to enterprises, which are not connected with FrillUp KLG, or if FrillUp KLG is legally, officially or judicially obligated for this. In addition, if service providers who support FrillUp KLG in the data processing, the administration of the website or in any other way, as well as in the provision of the products and services requested by the customer are called in (e.g. parcel or newsletter delivery service providers). These third parties are obliged to maintain the same level of security and privacy as FrillUp KLG.

7         Data security

Unfortunately, the transmission of data via the Internet is not absolutely secure. FrillUp KLG cooperates with service providers and internet service providers who take appropriate technical and organizational security measures to protect the personal data of customers. FrillUp KLG cannot, however, guarantee the security of the data transmitted by the customer. Any data transfer is therefore at the customer's own risk.

8         Your information and cancellation rights

Of course, every customer is free to inform FrillUp KLG at any time - for example in an e-mail - that the personal data will not be used for contacting in the future. In addition, the participation in the special services of the FrillUp KLG website, such as the newsletter service, can be revoked at any time

In addition, it is possible to obtain information on the processing of the data or to request a copy of the personal data collected via the FrillUp KLG website.

9         Contact us

For questions about this privacy statement or the privacy at FrillUp KLG, a customer can contact FrillUp KLG under the following contact information:

FrillUp KLG
Müriweg 3

5200 Brugg AG

Switzerland
info@frillup.ch

10      Final clauses

Should individual provisions or parts of these data protection provisions prove to be void or ineffective, the validity of the data protection provisions shall not be affected in other respects.

The place of jurisdiction and the applicable law are governed by the Terms and Conditions (https://www.frillup.ch/terms-and-conditions).